FAQ

Quick answers to common questions.

What is SellerScope?

SellerScope is an all-in-one profit analytics dashboard for Amazon FBA sellers. Track your real profit, inventory levels, returns, payouts, and business performance — all synced directly from Amazon's SP-API in real time.

How do I connect my Amazon account?

Simply click "Connect Amazon" in your dashboard and authorise SellerScope via Amazon's secure OAuth flow. We never see your Amazon password — tokens are stored securely server-side and can be revoked anytime from Seller Central.

Which Amazon marketplaces do you support?

We currently support the UK marketplace (amazon.co.uk). Support for EU marketplaces (DE, FR, IT, ES) and US is on our roadmap.

How long does it take to sync my data?

Initial sync typically takes 1-2 minutes depending on your order volume. After that, data refreshes automatically in the background so your dashboard is always up to date.

How accurate is the profit calculation?

Very accurate. We pull every Amazon fee directly from the SP-API — FBA fees, referral fees, storage fees, refunds, and more. Combined with your COGS input, you get true net profit figures, not estimates.

What is COGS and how do I enter it?

COGS (Cost of Goods Sold) is what you paid for your inventory. Use our Input COGS page to enter your purchase costs per SKU. This is essential for accurate profit calculations.

Can I see profit per ASIN?

Yes. The Profit per ASIN page breaks down revenue, fees, COGS, and net profit for every product you sell — helping you identify your most and least profitable items.

Do you track Amazon PPC costs?

PPC cost tracking is on our roadmap. Currently, you can factor advertising spend into your COGS or track it separately in your own records.

How does inventory tracking work?

We sync your FBA inventory levels directly from Amazon, showing available units, inbound shipments, and reserved stock. You'll always know exactly what's in the warehouse.

What is the Replenish feature?

Replenish analyses your sales velocity and current stock to recommend when to reorder. Never run out of your best sellers or tie up cash in slow-moving inventory.

Can I track inbound shipments?

Yes. The Shipments page shows all your "Send to Amazon" FBA shipments with status updates — from draft to delivered.

What currencies do you support?

SellerScope displays values in GBP (£) by default. You can change your display currency in Settings to view figures in EUR, USD, or your local currency.

How do I see my Amazon payouts?

The Payments page shows all your Amazon disbursements — the actual money transferred to your bank. This syncs directly from Amazon's financial reports.

Do you offer a free trial?

Yes. Every new user gets a 1-month free trial with full access to all features. No credit card required to start.

How much does SellerScope cost?

After your free trial, plans start from £19.99/month (Basic), £34.99/month (Pro), or £59.99/month (Pro+). Simple, transparent pricing with no hidden fees.

Can I cancel anytime?

Absolutely. Cancel from your account settings whenever you like — no contracts, no cancellation fees. Your access continues until the end of your billing period.

Do you offer refunds?

We don't offer refunds, but with a full month free trial you can thoroughly test SellerScope before committing.

Is my data secure?

Yes. We use industry-standard encryption, secure server-side authentication, and never store your Amazon password. Your SP-API tokens are encrypted at rest and you can revoke access anytime.

Can I export my data?

Data export features are coming soon. You'll be able to download your sales, profit, and inventory data as CSV for your own records or accountant.

What happens to my data if I cancel?

Your data is retained for 30 days after cancellation in case you resubscribe. After that, it's permanently deleted from our servers.

How do I get help?

Email us at sellerscope.contactus@gmail.com or use the Contact page. We typically respond within 24 hours.

Do you have a referral program?

We're building a referral program that rewards you for inviting other sellers. Details coming soon — watch this space!

Is there a mobile app?

SellerScope is a progressive web app (PWA) — add it to your home screen on iOS or Android for an app-like experience. A native iOS app is in development.